Intermittent Slowness & Unscheduled Downtime
To The Campus Community
This morning around 10:44 a.m., DoIT became aware of slowness and/or intermittent downtime with our primary Blackboard instance. After some internal investigation, a case was created with Blackboard support (#02983311) at 11:04 a.m., followed by their rolling restart of our system at 11:16 a.m. We held additional phone conferences with Blackboard at 12:58 p.m. and 3:15 p.m. when issues persisted, again intermittently throughout the early afternoon.
Blackboard is still conducting a root cause analysis, but the system appeared to be stable as of 3:18 p.m.
In hindsight, we should have alerted the campus sooner, and apologize for the inconvenience and confusion. If you are still experiencing issues accessing Blackboard, please submit a Request Tracker (RT) ticket through myUMBC Help at my.umbc.edu/help.
Sincerely,
John Fritz
Associate Vice President
Division of Information Technology
Posted: November 17, 2017, 4:40 PM