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Navigating the World of AV Services: A Journey of Friendship and Experience

DoIT Student Digital Stories: Sydney Kumordzie

Join Sydney Kumordzie as he shares his heartwarming experience working in AV Services, forming friendships, and gaining valuable skills that shaped his future. Discover the importance of mentorship and building connections in the workplace.


Student working at laptop in an office space

Image: Sydney working on a laptop in an office workspace. 



Discovering the Hidden Gems of an IT Student's Journey


Building a career in the realm of IT is often seen as a journey filled with late-night code marathons, unnerving debug sessions, and an overall competitive atmosphere. But what if we turned this perspective around and looked at it through the lens of a fulfilling, community-driven adventure? Sydney Kumordzie's narrative provides a refreshing take on what it feels like to grow and thrive in the IT industry, especially through the supportive environment in the Division of Information Technology (DoIT) and his invaluable experiences at AV Services.


A Family-like Work Environment


One of the foremost aspects Sydney highlights about his journey is the family-like atmosphere he encountered. Working in AV Services made him feel like part of a big family—co-workers felt more like friends, and every day brought opportunities to collaborate and create memories together. This relational warmth isn't something one typically expects from a career in IT, which is often thought to be a solitary and intensely focused field. However, Sydney’s experience shatters that stereotype.


The Importance of Mentorship


Mentorship played a pivotal role in Sydney’s developmental journey. He emphasizes how his mentors provided invaluable guidance, which helped him navigate the often-complex landscape of computer science and IT services. This guidance wasn't merely about technical skills but also about fostering the right mindset and setting career goals.


Gaining Diverse Experiences


Sydney didn’t confine himself to a single niche within the IT domain. His time working in different roles within AV Services was crucial for gaining a broad understanding of the field. He worked in PowerShell scripting and student administration in addition to AV Services, allowing him to develop a well-rounded skill set.


Versatility in Roles


Starting in student administration and managing accounts provided Sydney with essential back-end skills. This experience taught him the importance of proper data management and security, as he had to handle sensitive information and ensure its security.


Switching to AV Services introduced Sydney to the "person-to-person" aspect of IT. Here, the focus was not just on the technicality but also on user interaction and troubleshooting in real-time scenarios. It helped him develop strong communication skills and the ability to work efficiently under pressure.


Building Personal Connections


According to Sydney, making friends and building connections are crucial elements often overlooked in a professional setting. He advises his peers to go beyond merely fulfilling job responsibilities.


Breaking the Routine

Sydney shares a cherished memory that epitomizes the joy of breaking routine to build camaraderie. After finishing work early in Lecture Hall 1, he and his colleagues decided to put on some music and have an impromptu rap session. This moment wasn’t just about taking a break; it was about enjoying shared experiences and building a supportive environment where everyone felt comfortable and valued.


Tips for Future IT Professionals


Sydney’s story isn’t just a walk down memory lane; it’s a treasure trove of insights for future IT professionals. he offers practical advice for anyone looking to follow a similar path:


1. Engaging with Mentors: One of his top tips is to actively engage with your mentors. They are a treasure of knowledge and experience that can help you avoid common pitfalls and make intelligent career choices.

2. Proactive Involvement: He encourages newcomers to proactively involve themselves in various roles. This involvement isn't just about doing your job well; it’s about making meaningful connections and gaining a comprehensive understanding of the industry.

3. Building Friendships: Perhaps most importantly, Sydney emphasizes the value of making friends in the workplace. These connections can enrich your professional life, providing emotional support and possibly even opening doors for future opportunities. Sydney believes that these friendships can go a long way, and looking at his journey, it’s easy to see why.


Sydney Kumordzie's experience in AV Services showcases a multi-faceted, community-enriched journey that stands as a glowing example for aspirants in the IT industry. His path, enriched with diverse roles, robust mentorship, and invaluable friendships, offers a blueprint on how to not just survive but thrive in this field. Sydney’s story is an inspiring reminder that the IT industry is not just about technical proficiency but also about growing as a well-rounded individual. It’s about embracing a supportive community, enjoying the journey, and cherishing the moments that make the experience so rewarding.


Next on his journey, Sydney will be graduating in May 2025 from the University of Maryland, Baltimore County, with a BS in Computer Science. Congratulations Sydney!


Watch his complete video here!


The first draft of the above announcement was generated using AI and edited by the Division of Information Technology Communications and IT teams.


Posted: April 14, 2025, 9:40 AM